Change Enablement and Adoption Co-op
Core
Support continuous improvement, knowledge management, and process effectiveness across the Contact Centre by maintaining repositories, documentation standards, and testing AI agents.
Role type
Co-op student knowledge management specialist
Builds
Knowledge Central pages, process guides, reference materials, and documentation standards
Domain
Banking / Contact Centre Operations
Deliverable
dashboards & analysis
Required skills
Microsoft Office 365, SharePoint management, content/document management, written communication, critical thinking
Preferred skills
Power BI, knowledge management tools, process documentation, testing digital/AI solutions
Responsibilities
Create and update Knowledge Central pages and job aids; maintain SharePoint environment and document naming conventions; support sales campaign content and cross-functional initiatives; explore Power BI for signoff tracking; assist in design and testing of CIBC AI agents
Seniority
Co-op Student