People Change Management & Communications Co-op
Core
Support change initiatives within Contact Centre transformational projects (digitization, AI, cloud) to enable employees and stakeholders to embrace new technologies.
Role type
Co-op People Change Management & Communications Specialist
Builds
Client experience improvements, productivity benefits, and resiliency for the Contact Centre
Domain
Banking / Digital Transformation / Change Management
Required skills
Change management strategy, stakeholder communication, risk management, executive presentation, relationship management, project lifecycle support
Preferred skills
Advanced analytics knowledge, AI potential understanding, graphic design, video content development
Technologies
Conversational AI, Gen AI agent assist, cloud technologies, MS Office
Responsibilities
Develop and execute change management strategies, manage communications and risks associated with change, act as a trusted advisor to senior leaders, synthesize complex ideas into actionable strategies, build relationships with internal and external stakeholders
Seniority
Co-op (Undergraduate student)
