Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term)
Core
Support the Complaints Management Program (CMP) by optimizing operational processes, analyzing complaint trends, and ensuring compliance with FCAC regulations.
Role type
Co-op Process Engineering Analyst (Continuous Improvement & Data Insights)
Builds
Optimized complaint handling frameworks and data-driven insights for CIBC's client complaints journey.
Domain
Banking / Financial Services / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Process mapping, Lean Six Sigma principles, Service Design, Data analysis, KPI tracking, Stakeholder relationship management
Preferred skills
Lean Six Sigma certification, Business Process Management certification, Excel proficiency, SQL proficiency, Tableau/Power BI proficiency
Technologies
Excel, SQL, Tableau, Power BI
Responsibilities
Map end-to-end business processes and client journeys for complaints handling, analyze monthly/quarterly complaint trends and KPIs, support continuous improvement initiatives using lean and six sigma methodologies, report on process-focused objectives for regulatory compliance, build relationships with frontline and operational teams.
Seniority
Co-op (Undergraduate 3rd/4th year)