Support Engineer 2 (WMS/Warehouse Management )
Core
Senior Support Engineer providing end-to-end technical and functional support for Blue Yonder's global supply chain software solutions, resolving complex issues and ensuring high customer satisfaction.
Role type
Senior Support Engineer (Techno-Functional)
Builds
Cloud/SaaS supply chain management solutions for global enterprise customers
Domain
Supply Chain / Logistics / Enterprise Software
Deliverable
client delivery
Required skills
SQL/Oracle complex queries, techno-functional expertise, support engineering experience, AppDynamics, Splunk, ServiceNow, shift flexibility, global collaboration
Preferred skills
Supply Chain domain knowledge, Kubernetes, Azure, Java, Springboot, process automation
Technologies
SQL, Oracle, AppDynamics, Splunk, ServiceNow, Azure, Kubernetes, Kafka, Elasticsearch, Spark, Java, Springboot, GIT
Responsibilities
Resolve customer technical issues in Cloud/SaaS environments, replicate and maintain customer environments, document learnings and create knowledge articles, act as techno-functional point of contact, collaborate with global teams, work rotational shifts
Seniority
Senior, hands-on IC