Customer Service Support Representative - Specimen Management (Onsite)
Core
On-site liaison resolving routine customer requests, qualifying new customers, and managing specimen/test result notifications for healthcare providers and patients.
Role type
Customer Service Representative (Specimen Management)
Builds
Customer support interactions and administrative record management for Labcorp's laboratory services
Domain
Healthcare / Laboratory Services
Deliverable
client delivery
Required skills
Inbound/outbound communication, database research, HIPAA compliance, CRM data maintenance, test form review, multitasking
Preferred skills
Call center experience, healthcare industry background, Salesforce proficiency, Laboratory Information Systems experience
Technologies
Microsoft Office, Salesforce.com, Laboratory Information Systems
Responsibilities
Resolve routine customer requests via phone or internet, qualify new inbound customers, notify clients of test results, review test forms for accuracy, maintain medical records and CRM data, participate in customer satisfaction improvement activities
Seniority
Entry-level, hands-on IC
