Customer Success Specialist
Core
Lead end-to-end programme delivery, transition management, and stakeholder engagement for business functions within the Value Creation Center (VCC), ensuring seamless transition to BAU while delivering targeted business outcomes.
Role type
Senior IC project manager (programme delivery & transformation)
Builds
Process migration initiatives and operational stability for business functions
Domain
Financial services / Process transformation
Required skills
end-to-end project lifecycle management, stakeholder management, process optimization, risk and issue management, governance framework establishment, KPI definition and tracking, cross-functional collaboration
Preferred skills
transformation program expertise, value realization tracking, continuous improvement methodologies
Technologies
project management tools, governance reporting systems
Responsibilities
Lead end-to-end project lifecycle for VCC onboarding and transition initiatives, Drive process migration and onboarding into VCC with defined scope and success criteria, Act as primary point of contact for business stakeholders and process owners, Establish and maintain project governance frameworks and reporting cadence, Define and track project and operational KPIs, Collaborate with operations, technology, and support teams to ensure seamless delivery
Seniority
Senior, hands-on IC
