Strategic Customer Success Manager
Core
Trusted advisor driving product adoption and success plans for high-profile enterprise customers using Cloudera data platforms.
Role type
Strategic Customer Success Manager
Builds
Customer product adoption journeys and success initiatives for large enterprises
Domain
Data management / Enterprise software services
Deliverable
client delivery
Required skills
Stakeholder management, program/project management, escalation management, data analysis, reporting, on-site engagement with large enterprises
Preferred skills
Large scale data platforms experience, software implementation/upgrade management, RDBMS knowledge, ITIL concepts, industry vertical experience (FSI, Telecom, Manufacturing, Government)
Technologies
Cloudera, Oracle, MySQL, Teradata
Responsibilities
Drive execution of customer success plans, manage stakeholder escalations, analyze customer activity data to identify trends, develop reports and dashboards for engagement status, liaise between customer and internal resources (Engineering, Product, Support)
Seniority
Mid-Senior level
