Program Manager – Group Operations
Core
Lead end-to-end delivery of strategic Group Operations programs, transformation initiatives, and large-scale change efforts across multiple markets.
Role type
Senior Program Manager (Group Operations & Transformation)
Builds
Operational transformation programs, automation initiatives, and global implementation playbooks
Domain
Financial Services / Insurance / Global Operations
Required skills
Program Governance, Strategic Planning, Portfolio & Roadmap Management, Benefits Realization, Budget & Resource Management, Risk & Dependency Management, Executive Reporting, Change Implementation, Operational Transformation, Operating Model Design
Preferred skills
Digital transformation, Automation, AI initiatives, Agile, Lean Six Sigma, Change Management
Technologies
N/A
Responsibilities
Lead end-to-end delivery of strategic Group Operations programs and transformation initiatives, Develop program strategies, roadmaps, milestones, and implementation plans aligned to organizational priorities, Establish and manage program governance structures, workstreams, timelines, budgets, and deliverables, Partner with senior business leaders, operations teams, technology functions, and external vendors to achieve program objectives, Lead coordinated implementation across multiple markets, balancing enterprise-wide consistency with local business, customer, and operational requirements, Establish and manage program governance, steering committees, and executive reporting forums
Seniority
Senior, hands-on IC
