Business Analyst – Group Operations
Core
Analyze business processes, identify improvement opportunities, and support the delivery of strategic and operational initiatives across Group Operations to enhance operational efficiency and customer outcomes.
Role type
Senior Business Analyst (Group Operations)
Builds
Operational solutions, process maps, and transformation initiatives for Group Operations
Domain
Financial Services / Insurance / Group Operations
Required skills
Business Analysis, Process Mapping & Redesign, Requirements Gathering, Root Cause Analysis, Data Analysis, Stakeholder Management, Change Impact Assessment, Documentation, Workshop Facilitation, Testing & UAT Management
Preferred skills
Insurance/Financial Services experience, Process Automation, Agile/Waterfall methodologies, Lean Six Sigma, BPM, Process Mining
Technologies
Power BI, Tableau, Excel, Visio, Signavio, Jira, Azure DevOps
Responsibilities
Engage with stakeholders to understand business challenges and strategic objectives; Elicit, document, analyze, and validate business requirements and process flows; Assess current processes and identify opportunities for efficiency and service quality improvements; Support end-to-end project delivery from requirements gathering through implementation and stabilization; Analyze operational performance data and develop reports/dashboards to support decision-making; Develop test scenarios and coordinate User Acceptance Testing (UAT) activities; Lead coordinated implementation across multiple markets, defining sequencing and managing cross-market dependencies.
Seniority
Mid-Senior, hands-on IC