Claims Service Senior Specialist (Chuyên viên Cấp cao Dịch vụ Thẩm định Bồi thường)
Core
Process insurance claims to meet turnaround time standards, handle claim queries and complaints, and approve payment cases up to 500M VND.
Role type
Senior Claims Service Specialist (IC)
Builds
Insurance claim payment processes and automation tools
Domain
Insurance / Claims Management
Required skills
MS Office (Excel, Word, PowerPoint), English (reading & writing), Insurance knowledge, Law knowledge, Medical knowledge
Preferred skills
None stated
Technologies
Microsoft Teams, Zalo, Email
Responsibilities
Manage frontline claim activities via email, Teams, and Zalo; Handle claim queries and update processing status with relevant departments; Approve claim cases within 500M VND limit; Draft payment letters and ensure correct payment values; Handle transactions related to claims payments; Train staff on basic claim procedures.
Seniority
Senior, hands-on IC