Collections Officer
Core
Manage employer accounts to resolve outstanding payments and reduce risk for the Workers Compensation scheme.
Role type
Senior IC collections officer
Builds
Debt recovery strategies and sustainable payment solutions for employers
Domain
Insurance / Workers Compensation
Required skills
collections, credit management, accounts receivable, stakeholder engagement, risk assessment, complaint resolution, data analysis, business systems proficiency, Microsoft Office
Preferred skills
problem-solving, relationship building, portfolio management, continuous improvement
Responsibilities
Manage a portfolio of employer accounts, engage with employers to resolve payment challenges, identify and manage collection risks, resolve customer enquiries and complaints, collaborate with teams on debt recovery strategies, monitor account performance and recommend actions
Seniority
Mid-level, hands-on IC