Software Support Engineer - Europe
Core
Provide remote and on-site technical support for industrial energy storage systems, resolve product issues, and mentor field engineers. (via careerplan.io/jobs/2606748-software-support-engineer-europe-at-sungrow-deutschland-gmbh)
Role type
Senior IC software support engineer (energy storage)
Builds
Industrial energy storage systems (ESS) and related software/firmware
Domain
Renewable energy / Electrical engineering / Power systems
Deliverable
production ML models
Required skills
Electrical engineering, power systems, EU grid codes, TSO standards, grid-connection commissioning, ESS grid modeling, SQL, Python, data analysis, firmware, software-enabled systems
Preferred skills
Software development, model simulation, knowledge base development, AI development, technical training, cross-functional collaboration
Technologies
SQL, Python
Responsibilities
Provide remote and on-site technical support to resolve product issues for clients; Offer technical training and mentorship to field technical service engineers; Summarize and draft technical disclosures, operation instructions, and experience-sharing materials; Coordinate with R&D, PQA, and SQE to resolve major product failures; Collect and analyze client product service cases to refine requirements; Conduct GFM field testing and reviews.
Seniority
Senior, hands-on IC
