Support Engineer 2 - BlueYonder Workforce Management/ BY WFM/SQL
Core
Provide Tier 2/3 solution support and implementation for BlueYonder Workforce Management customers, ensuring service quality and operational stability.
Role type
Senior Support Engineer (Workforce Management)
Builds
Customer service solutions and operational processes for WFM products
Domain
Workforce Management / Human Capital Management
Deliverable
client delivery
Required skills
WFM modules (forecasting, labor demand, auto scheduling, Time & Attendance, Pay Rules), SQL scripting, PowerShell, OOPS concepts, root cause analysis, SLA monitoring, knowledge base creation
Preferred skills
Lean methodology, automation, cross-functional collaboration, contingency planning
Technologies
MS Azure, IIS, Tomcat, SQL Server, ASP.Net, Java, Python, ServiceNow, JIRA
Responsibilities
Resolve complex customer adoption and consumption issues, maintain SLA compliance, create knowledge base articles, manage day-to-day team activities, provide support during product go-live periods, investigate root causes of problems
Seniority
Mid-Senior, hands-on IC