Support Engineer 1 - TMS
Core
Deliver flawless application support and resolve complex solution issues for Blue Yonder's AI-driven Global Supply Chain Solutions software product.
Role type
Techno-functional Support Engineer (SaaS)
Builds
Cloud-native SaaS supply chain and transportation management solutions
Domain
Supply Chain / Transportation / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SQL/Oracle query optimization, API/Mulesoft integration troubleshooting, mobile application debugging, AppDynamics monitoring, Splunk log analysis, root cause analysis, performance engineering, SaaS architecture knowledge, patch validation, customer issue triage
Preferred skills
ERP product management, Cloud native architecture, distributed microservices, multi-tenant SaaS scalability, transportation/logistics domain expertise
Technologies
AppDynamics, Splunk, SQL, Oracle, Mulesoft, Cloud platforms
Responsibilities
Resolve high-complexity and critical customer issues including non-functional and performance problems; drive root cause analysis and propose prevention strategies; monitor application health and analyze trends to eliminate recurring issues; validate solution stability post-patching and upgrades; assist in resolving escalated issues with stakeholders; monitor solution performance and sizing during customer roll-out phases.
Seniority
Mid-Senior, hands-on IC
