Client Services Representative II Bilingual Spanish
Core
Resolving routine client requests and managing fraud-related issues via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative (Bilingual)
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, Data entry, Regulatory compliance, Account maintenance, Problem solving, Active listening, Plain language communication, Technology adaptation
Preferred skills
Banking industry experience, Handling difficult client situations
Technologies
Contact center systems, Computer platforms
Responsibilities
Identify client needs and recommend solutions when fraud is identified; Record data captured during client interactions accurately; Escalate items requiring risk review or exception handling; Comply with industry regulations and bank procedures
Seniority
Entry-level to Junior