Fraud Servicing ATM/Zelle Class- 2nd Shift
Core
Resolving multi-product fraud related client requests via inbound contact center channels (calls, chats, emails) by identifying needs, recommending solutions, and performing account maintenance.
Role type
Fraud Servicing Specialist (Inbound Contact Center)
Builds
Fraud resolution and account maintenance for Bank of America clients
Domain
Banking / Financial Services / Fraud Management
Deliverable
client delivery
Required skills
Fraud Management, Conflict Management, Data Collection and Entry, Active Listening, Problem Solving, Adaptability, Decision Making, Attention to Detail, Issue Management, Oral Communications
Preferred skills
Banking/financial industry experience, Client service experience
Technologies
Current technology platforms, Bank systems
Responsibilities
Answer client questions regarding fraud, resolve complex client problems, record interaction data accurately, escalate items requiring risk review, implement frequent updates and learning materials during calls, comply with industry regulations and bank procedures.
Seniority
Entry-level to Junior (1+ years experience required)
