Fraud Servicing ATM/Zelle Class - Bilingual (Spanish) - 1st Shift
Core
Resolving multi-product fraud related client requests via inbound contact center channels (calls, chats, emails) while providing account maintenance and digital solution recommendations.
Role type
Fraud Servicing Specialist (Inbound Contact Center)
Builds
Fraud resolution and client account maintenance for Bank of America clients
Domain
Banking / Financial Services / Fraud Management
Deliverable
client delivery
Required skills
Fraud Management, Conflict Management, Data Collection and Entry, Active Listening, Problem Solving, Adaptability, Decision Making, Issue Management, Attention to Detail, Oral Communications
Preferred skills
Banking/financial industry experience, Client service experience
Technologies
Current technology platforms, Banking systems
Responsibilities
Identifies client needs and recommends solutions when fraud is identified; Records data captured during client interactions accurately; Identifies and escalates items requiring risk review or exception handling; Complies with industry regulations and bank procedures.
Seniority
Entry-level to Junior, hands-on IC
