Operations Analyst - Global Investigations ACH Customer Service
Core
Analyze, research, and resolve day-to-day issues related to ACH transactions via a call center environment, supporting global payment operations and investigations.
Role type
Operations Analyst (ACH Customer Service)
Builds
Global wire repair and ACH payments for internal and external bank clients
Domain
Banking / Financial Services / Payments
Deliverable
dashboards & analysis
Required skills
ACH transaction processing, call center operations, fraud detection, data inspection, procedural adherence, report generation, exception processing, client communication, Microsoft Excel, multi-tasking
Preferred skills
Payment operations experience, banking operations background, transaction processing knowledge
Technologies
Microsoft Outlook, Excel, Teams
Responsibilities
Resolve varied problems related to ACH transactions, inspect data to identify issues and trends, collect and interpret data to validate operational processes, support design and documentation of new products, provide guidance on operational changes, de-escalate difficult client situations
Seniority
Entry-level, hands-on IC