Operations Analyst - Global Payment Operations ACH Returns
Core
Analyze and resolve day-to-day ACH Corporate/Commercial Return transactions, research exceptions, and maintain operational accuracy and risk controls.
Role type
Operations Analyst (Payment Operations)
Builds
Processed ACH return transactions and resolved exceptions
Domain
Banking / Payments
Required skills
Transaction processing, Exception research, Risk management, Procedure adherence, Queue management, Data validation, Documentation, Escalation, SLA monitoring, Workload prioritization
Preferred skills
ACH returns knowledge, Case-management systems, Dual-verification processes, Microsoft Excel/Outlook/Teams
Technologies
eTask, CCD/CTX, Flat-file systems, Microsoft Outlook, Excel, Teams
Responsibilities
Process ACH return activity within service-level requirements, Review and resolve eTask cases and transaction exceptions, Maintain work queues using FIFO prioritization, Perform 4-Eye Verification activities, Monitor communications for urgent items, Escalate processing issues and risks, Assist with workload management and cross-functional coverage, Participate in process improvement initiatives, Inspect data to identify trends, Collect and interpret data to validate processes
Seniority
Individual Contributor, Entry to Mid-level