Sr. Service Specialist - Bilingual – English / Portuguese
Core
First point of contact for high revenue clients regarding electronic banking platform inquiries (treasury, cash management, card, depository) via email and phone.
Role type
Senior Service Specialist (Bilingual)
Builds
Client resolutions and support for electronic banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Bilingual English/Portuguese, Banking/Financial industry experience, Customer service experience, Attention to detail, Oral & Written Communication, Active Listening, Time Management, Critical Thinking, Problem Solving, Multitasking, Microsoft Office skills
Preferred skills
Spanish language skills
Technologies
Outlook, Excel, PowerPoint, Word, Copilot, Bank systems
Responsibilities
Receive and respond to client requests via email or phone; Provide resolution for client inquiries and issues; Interact with internal business partners and clients to enhance relationships; Conduct limited research to answer client questions; Utilize bank systems to support client requests.
Seniority
Entry-level to Mid-level (1+ years experience)
