Senior Operations Manager - Enterprise Transaction Services
Core
Managing a unit for a site, region, or product line within the bank's internal operations, focusing on high-volume transaction processing and operational excellence.
Role type
Senior Operations Manager (Enterprise Transaction Services)
Builds
End-to-end operational processes for internal bank services
Domain
Banking / Financial Services / Operations
Required skills
People management, Operational risk management, Process improvement, Budget management, Stakeholder coordination, SLA performance management, Workflow optimization, Team coaching, Data analysis, Change management
Preferred skills
Experience in Cash & Transportation Services, Experience in high-volume transaction processing, Experience in payment operations
Technologies
None stated
Responsibilities
Manage staffing levels and capacities, Oversee end-to-end processes and ensure adherence to bank and regulatory policy, Develop and analyze procedures to enhance unit activities, Implement improvements to drive process growth, Align bank priorities and strategies to employee metrics and goals
Seniority
Senior, hands-on IC with people management responsibilities