Fraud Client Services Representatives - Preferred Small Business ATM - 2nd shift
Core
Resolving multi-product fraud client requests via inbound contact center channels (calls, chats, emails) by identifying needs, recommending solutions, and performing account maintenance.
Role type
Fraud Client Services Representative (Inbound Contact Center)
Builds
Fraud resolution outcomes and client trust for Bank of America customers
Domain
Banking / Financial Services / Fraud Management
Deliverable
client delivery
Required skills
Fraud Management, Conflict Management, Active Listening, Data Collection and Entry, Problem Solving, Decision Making, Adaptability, Critical Thinking, Issue Management, Attention to Detail
Preferred skills
Banking/financial industry experience, complex client problem analysis
Technologies
Contact center systems, bank internal platforms
Responsibilities
Answer client questions regarding fraud, resolve problems and perform account maintenance, escalate items requiring risk review or exception handling, record interaction data accurately, implement frequent updates and learning materials during calls
Seniority
Individual Contributor, entry to mid-level