Client Services Representative II - Bilingual Spanish Required
Core
Resolving routine client requests and fraud-related issues via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative (Inbound Contact Center)
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, data recording, risk escalation, regulatory compliance, account maintenance, complex problem solving, plain language communication, objection handling, performance feedback adaptation, technology platform learning
Preferred skills
Banking/financial industry experience, client service capacity experience
Technologies
Current technology platforms, computer systems
Responsibilities
Identify client needs and recommend solutions when fraud is identified; record data captured during client interactions accurately; identify and escalate items requiring risk review or exception handling; read updates and learning materials during calls to implement solutions with speed and accuracy; comply with industry regulations and bank procedures
Seniority
Entry-level to Junior, hands-on IC
