Fraud Servicing Credit Card Bilingual (Spanish) - 2nd Shift
Core
Resolving multi-product fraud related client requests via inbound contact center channels (calls, chats, emails) by identifying needs, recommending solutions, and performing account maintenance.
Role type
Fraud servicing agent (inbound contact center)
Builds
Client resolutions and account maintenance for credit card and multi-product fraud cases
Domain
Banking / Financial Services / Fraud Management
Deliverable
client delivery
Required skills
Fraud Management, Data Collection and Entry, Issue Management, Problem Solving, Decision Making, Active Listening, Attention to Detail, Adaptability
Preferred skills
Banking/financial industry experience, Client service experience
Technologies
Current technology platforms, internal banking systems
Responsibilities
Answer client questions and resolve fraud-related problems, Record interaction data accurately, Escalate items requiring risk review or exception handling, Implement updates and learning materials during calls, Comply with industry regulations and financial controls
Seniority
Individual Contributor, entry to mid-level