Representative, Customer Service
Core
Answer inbound calls from stores and customers regarding Client Credit Card(s), resolve credit inquiries, and provide prompt resolutions to ensure customer satisfaction.
Role type
Customer Service Representative (Credit Cards)
Builds
Customer support and credit resolution for cardholders
Domain
Consumer Finance / Credit Cards
Deliverable
client delivery
Required skills
inbound call handling, credit inquiry resolution, problem solving, decision making, retail/credit/product marketing, basic computer skills, professional phone etiquette
Preferred skills
relationship building, rapport building, adaptability to change, fast-paced environment performance
Technologies
basic computers
Responsibilities
Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s); Resolve credit inquiries on new accounts; Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction; Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing; Comply with over-all call quality standards; Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
