Cebu J Center Customer Care Specialist iRecruit Engage 2027
Core
Provide customer service support and resolution of routine problems regarding client's product or services via inbound calls, outbound calls, or Internet.
Role type
Customer Care Specialist (Entry-level)
Builds
Customer satisfaction and business performance for various clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
PC navigation, written and verbal communication, multi-tasking, attention to detail, empathy, adaptability
Preferred skills
3-6 months of relevant experience, call center experience in international voice accounts
Responsibilities
Clarify customer requirements and provide resolution, track and document information in call tracking database, respond to inquiries by referring to published materials or senior staff, offer additional products or services, maintain basic knowledge of client products
Seniority
Entry-level, starter