Client Services Representative II- 2nd Shift
Core
Resolving routine client requests and managing account maintenance via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, data entry, risk escalation, regulatory compliance, account maintenance, problem solving, active listening, plain language communication, objection handling, adaptability to new technology
Preferred skills
Banking/financial industry experience, handling difficult client situations
Technologies
Current technology platforms, internal banking systems
Responsibilities
Identify client needs and recommend solutions when fraud is detected; record interaction data accurately; escalate items requiring risk review or exception handling; implement frequent updates and learning materials during calls; comply with industry regulations and financial controls
Seniority
Entry-level to Junior, hands-on IC
