Monitoring Engineering Production Services Specialist ll
Core
Providing production support triage, incident management, and observability analysis for multiple applications to restore customer and associate experiences.
Role type
Senior IC monitoring engineering production services specialist
Builds
Incident resolution workflows, status communications, and impact analysis reports
Domain
Financial services / Observability and Incident Management
Deliverable
client delivery
Required skills
Splunk (SPL, dashboards, alerts), Dynatrace (APM, alerting), monitoring concepts (logs, metrics, traces), ITSM processes, scripting (Python, Shell), incident management coordination
Preferred skills
Advanced Splunk/Dynatrace features, ServiceNow integration, capacity monitoring, performance engineering
Technologies
Splunk, Dynatrace, ServiceNow, Python, Shell
Responsibilities
Leads production support triage and manages bridge line troubleshooting; Ensures accurate recording of impacts and updates of documentation/wikis; Provides technical status updates and oversees accuracy of awareness communications; Identifies business impact by interpreting monitors, dashboards, and logs; Promotes production governance and identifies failure scenarios; Analyzes and coordinates incident management activities to detect service-level problems
Seniority
Senior, hands-on IC
