Customer Service Representative (Japanese) - Cigna Healthcare
Core
First point of telephone and email contact for global members holding employer health insurance, handling claims, policies, and benefit inquiries.
Role type
Customer Service Representative (Japanese Speaker)
Builds
Customer satisfaction and operational efficiency in health insurance claims processing
Domain
Health Insurance / Customer Support
Deliverable
client delivery
Required skills
Japanese (native/near-native), English (fluent), customer service, claims handling, policy interpretation, problem resolution, attention to detail, interpersonal communication
Preferred skills
Health insurance experience, call centre experience
Responsibilities
Receive and respond to member inquiries via email and telephone regarding insurance claims and policies; Provide quality advice on health benefits; Ensure operating procedures and regulations are followed; Meet turnaround times for enquiries; Build relationships with internal and external partners; Support team members with escalations