Account Installation Representative - Cigna Healthcare
Core
Administer the installation of assigned accounts, including structure and billing set up, eligibility collection, database loading, and ID card preparation.
Role type
Account Installation Representative
Builds
New and renewing account setups, plan materials, and customer education materials
Domain
Healthcare / Insurance
Required skills
Data base loading, Excel, Word, Analytical ability, Organization, Prioritization, Data synthesis, Problem-solving
Preferred skills
Associates or bachelor's degree, 1+ years related experience, Independent work, Multi-tasking, Flexibility to work shifts and staggered weekends
Responsibilities
Coordinate implementation of new and renewing accounts, Resolve daily service issues, Perform account installation and cancellation, Prepare routine maintenance and reports, Act as intermediary for customer service issues, Translate business requirements into functional specifications, Follow up on system setup processes, Complete eligibility changes and updates
Seniority
Entry-level to Mid-level, hands-on IC