Customer Care Coordinator - Evernorth - Hybrid in Lake Mary, FL
Core
Primary point of contact for clients handling inbound phone and email interactions, supporting order processing, research, and issue resolution.
Role type
Customer Care Coordinator
Builds
Customer service interactions and order fulfillment support
Domain
Healthcare / Customer Support
Deliverable
client delivery
Required skills
Inbound call handling, email correspondence, order processing, issue resolution, CRM systems, Microsoft Office, performance metrics tracking
Preferred skills
Order management, account support, high-volume contact center experience
Responsibilities
Answer inbound calls professionally, process customer orders accurately, research and resolve inquiries and discrepancies, respond to email inquiries, maintain interaction documentation, collaborate with internal departments, monitor order activity, meet performance goals
Seniority
Individual Contributor, mid-level (2+ years experience)
