Sr. Account Manager, Health Plans - Express Scripts - Hybrid
Core
Primary contact for daily account activity, issue resolution, and operational management for complex health plan clients.
Role type
Senior Account Manager (Health Plans)
Builds
Client account profitability, renewals, and new product implementations
Domain
Health insurance / Pharmacy benefits management
Deliverable
client delivery
Required skills
Client relationship management, benefit plan analysis, project management, cross-functional collaboration, issue resolution, performance reporting
Preferred skills
Strategic up-sell planning, innovative solution identification
Technologies
Microsoft Office, Internet
Responsibilities
Manage day-to-day client relationships and resolve eligibility/claims issues; Execute benefit changes, new group implementations, and terminations; Lead internal team meetings to ensure operational quality; Present monthly/quarterly performance metrics to clients; Develop strategies for account expansion and up-sells.
Seniority
Senior, hands-on IC