Software Engineering Manager - HIH - Evernorth
Core
Lead a team of 20-25 engineers to own end-to-end Production Support Operations (PSO) for critical pharmacy platforms, driving modernization from legacy systems to cloud-native architectures using Java, AWS, and Agentic AI.
Role type
Senior IC Software Engineering Manager (Production Support & Modernization)
Builds
Production support operations, incident management systems, and modernized cloud-native pharmacy platforms
Domain
Healthcare / Pharmacy / Cloud Infrastructure / AI Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT leadership, team management, production support operations, Java/J2EE, Spring Boot, Microservices, REST APIs, AWS cloud, observability, automation, incident management, strategic planning, budget management
Preferred skills
Business Process Modeling, GenAI, Agentic AI, LLM-based solutions, vendor management, onshore/offshore team management, healthcare industry experience
Technologies
Java, Spring Boot, ReactJS, OpenShift, Kubernetes, Oracle, PL/SQL, AWS, GenAI, Agentic AI
Responsibilities
Oversee analysis, design, development, and release of new capabilities in an agile environment; Lead Major Incident Management (MIM) and root cause analysis; Drive automation and operational transformation leveraging AI-powered solutions; Establish and track operational KPIs including SLA, SLO, MTTR; Lead multi-vendor, onshore, and offshore engineering teams; Partner with Enterprise Architecture and AI teams to define next-generation support models.
Seniority
Senior, hands-on IC with team leadership
