Customer Service Representative - Accredo
Core
Answering high-volume inbound calls to support patients with medication orders, benefits explanations, and billing inquiries for a specialty pharmacy.
Role type
Customer Service Call Center Representative
Builds
Patient access to life-impacting medications
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
High school diploma, problem-solving, communication (written/verbal), time management, Microsoft Office proficiency, ability to navigate multiple systems
Preferred skills
1+ years healthcare customer service experience
Responsibilities
Answer inbound phone calls, support patients with medication orders and billing, de-escalate concerns, maintain patient confidentiality, meet monthly performance metrics
Seniority
Entry-level, structured environment
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