Operations Lead Analyst - Cigna Healthcare
Core
Develop and manage short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership.
Role type
Senior IC operations planning analyst
Builds
Capacity plans for inshore and offshore operations
Domain
Healthcare operations / Workforce management
Required skills
Capacity planning, Workforce management, Forecasting, Data analytics, Advanced Excel, QlikView, QlikSense, Call center operations, IVR/ACD platforms, Financial projections, Attrition modeling, Headcount planning
Preferred skills
Workforce management software, Call delivery technology platforms, Strategic execution, Process improvement
Responsibilities
Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership; Translate operational strategy into capacity plans for inshore and offshore teams; Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan; Control and set productivity targets in collaboration with Operations Managers for each function; Develop projections for claims, COM inventory, and telephony service levels
Seniority
Senior, hands-on IC
