Technical Support Senior Analyst- HIH – Evernorth
Core
Providing advanced operational support and troubleshooting for enterprise collaboration technologies including messaging, faxing, and mobile device services to ensure high availability and security.
Role type
Senior IC technical support analyst (collaboration services)
Builds
Enterprise collaboration platforms (Exchange, Teams, EMM) for Evernorth and The Cigna Group colleagues
Domain
IT Operations / Enterprise Collaboration / Microsoft Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Exchange Online administration, Azure AD management, Microsoft 365 support, Microsoft Teams administration, ServiceNow incident management, PowerShell scripting, root cause analysis, vendor support case management, security certificate management, patching and lifecycle management
Preferred skills
Exchange mailbox migrations, Microsoft certifications, automation of support tasks
Technologies
Microsoft Exchange, Microsoft Teams, Azure AD, Microsoft 365, ServiceNow, Venafi
Responsibilities
Provide advanced administration and troubleshooting for Exchange, Teams, and EMM; Serve as senior escalation resource for high-severity incidents; Perform root cause analysis and support corrective actions; Collaborate with Engineering, Infrastructure, and Security teams; Manage vendor support cases; Document operational procedures; Support patching and lifecycle activities; Participate in 24/7 on-call rotation; Assist in identifying automation opportunities
Seniority
Senior, hands-on IC
