Technical Support Analyst
Core
Providing 24/7 production support, monitoring, and incident resolution for .NET and Java web applications and backend services.
Role type
Senior IC Technical Support Analyst (Production Support)
Builds
Production stability and uptime for International Health web applications and backend services
Domain
Health Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
.NET (C#, ASP.NET, .NET Core), Java, SQL, PowerShell, Scripting, JavaScript/TypeScript, API debugging, Log Analysis, Incident Management, Authentication (OAUTH, JWT, OKTA)
Preferred skills
ServiceNow, Dynatrace, Splunk, AWS CloudWatch, Jira, Confluence, Insurance/Financial services background
Technologies
.NET, C#, ASP.NET, .NET Core, Java, SQL, PowerShell, JavaScript, TypeScript, Postman, ServiceNow, Dynatrace, Splunk, AWS CloudWatch, Jira, OKTA, Confluence
Responsibilities
Monitor production environments and perform triage, defect identification, and remediation; Resolve technical and data-related incidents; Manage configuration updates, data fixes, and ad-hoc reporting; Collaborate with development teams on release processes and defect remediation; Maintain troubleshooting documentation; Provide technical guidance to align solutions with best practices.
Seniority
Senior, hands-on IC
