Customer Service Representative-Women, Infants, and Children (WIC) *Multiple Locations (Office of Housing & Community Empowerment [HCE] Dept.-WIC Program, Non-Civil Service)
Core
Provides clerical, administrative, and professional customer service to support the WIC program for women, infants, and children in Dallas.
Role type
Customer Service Representative (WIC Program)
Builds
WIC program services and participant support
Domain
Public Health / Social Services
Deliverable
client delivery
Required skills
Eligibility verification, data entry, inventory management, sample collection, appointment scheduling, record maintenance, immunization screening, resource referral
Preferred skills
Knowledge of WIC program, familiarity with Texas WIN and XP software
Technologies
Texas WIN, XP software
Responsibilities
Interview and evaluate applicants for income and residency eligibility; issue WIC food instruments (EBT) and track inventories; collect medical history data and blood samples; interact with participants and provide service information; maintain forms and files; screen immunization records and refer to health agencies.
Seniority
Entry-level, hands-on IC
