Technical Support Specialist - Weekday Overnight - Government
Core
Provides technical support for the RelativityOne Government product by diagnosing, troubleshooting, and repairing complex software and networked systems for technical and non-technical customers.
Role type
Technical Support Specialist
Builds
Resolves customer incidents and maintains accurate records in Salesforce for the RelativityOne Government product.
Domain
Government / Legal Tech
Deliverable
client delivery
Required skills
SQL, Windows platform, troubleshooting complex issues, ticket management, customer service
Preferred skills
Application Management, Database Management, Systems Analysis
Technologies
SQL, Windows, Salesforce
Responsibilities
Run basic SQL queries, create and resolve support tickets, escalate issues to other teams, monitor assigned open tickets, update ticket status on a timely basis, provide responsive support via phone and email.
Seniority
Individual Contributor