Head of Member Operations & Fulfilment
Core
Lead Member Operations and Fulfilment to deliver consistent, efficient, and member-focused operational services across lending, salary packaging, and community operations.
Role type
Senior leadership (Head of Member Operations & Fulfilment)
Builds
Operational services for a mutual bank serving 300,000+ members
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, operational risk management, regulatory compliance, talent management, process transformation, stakeholder influence
Preferred skills
Experience in lending fulfilment, continuous improvement methodologies, building high-performing teams
Technologies
None explicitly stated
Responsibilities
Lead Member Operations and Fulfilment strategy and roadmap; Set and maintain service standards and performance targets; Drive improvements in turnaround times and productivity; Lead transformation initiatives to simplify processes; Provide leadership across Loan Fulfilment, Salary Packaging, and Community Operations; Ensure risks, controls, and regulatory obligations are effectively managed
Seniority
Senior, hands-on IC
