Senior Hotel Duty Manager
Core
Lead the day-to-day operations of a busy 140-room apartment-style hotel's front office, ensuring smooth service and exceptional guest experiences.
Role type
Senior Hotel Duty Manager (Front Office)
Builds
Guest check-in/check-out services, front desk operations, and team support for a 140-room serviced apartment hotel.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, team leadership, decision-making under pressure, guest relations, shift management, roster flexibility
Preferred skills
Coaching and mentoring, crisis management, proactive problem-solving, guest experience design
Responsibilities
Manage front office operations during shifts, lead and support the front office team, handle guest inquiries and concerns, make operational decisions independently, work rotating rosters including nights/weekends/holidays.
Seniority
Senior, hands-on IC