Mitarbeiter DevOps - 1st-Level Support (m/w/d)
Core
Operating and supporting the Warehouse Management System (WMS), handling first-level support tickets, monitoring systems, and escalating complex issues.
Role type
1st-Level Support Engineer (WMS) (via careerplan.io/jobs/2542056-mitarbeiter-devops-1st-level-support-mwd-at-sk-pharma-logistics-gmbh)
Builds
WMS operations and support services
Domain
Logistics / Warehouse Management Systems
Required skills
WMS operations, first-level support, ticket management, incident management, system monitoring, API/interface basics, error analysis, IT service processes
Preferred skills
WMS/logistics environment experience, escalation management, user communication
Technologies
WMS, APIs, Monitoring tools
Responsibilities
Operate and maintain the WMS in daily operations, handle first-level support including ticket intake and prioritization, perform preliminary analysis and escalate complex incidents, monitor systems and handle alarms, support incident and problem management, test developments and interfaces within the WMS environment, maintain support and operation documentation, track incidents to resolution including user communication
