Sr Technical Consultant - Splunk Admin
Core
Lead and oversee the management of high-severity incidents across complex multi-cloud and hybrid IT environments to ensure minimal business impact and rapid service restoration.
Role type
Senior Major Incident Manager (IC)
Builds
Incident response processes, post-incident reviews, and operational dashboards for enterprise IT services.
Domain
IT Operations / IT Service Management (ITIL) / Cloud Infrastructure
Deliverable
client delivery
Required skills
Major incident leadership, ITIL framework expertise, cross-functional coordination, root cause analysis, process governance, stakeholder communication, crisis management, enterprise monitoring tools, ticketing systems
Preferred skills
Multi-cloud environment management (Azure, AWS, GCP), hybrid infrastructure experience, automation and orchestration, C-level reporting, compliance and audit knowledge
Technologies
ServiceNow, Jira, Splunk, OpsGenie, SolarWinds, Azure, AWS, GCP, Kubernetes, OpenShift, Docker, CloudWatch, Azure Monitor, GCP Operations Suite
Responsibilities
Serve as primary owner and decision-maker for high-severity incidents; manage the complete incident lifecycle from identification to closure; provide timely updates to senior management and business leaders; lead post-incident reviews and implement preventive measures; define and enforce incident management policies; mentor support teams; identify and mitigate potential service-impacting risks; maintain dashboards and KPIs for incident trends.
Seniority
Senior, hands-on IC with leadership responsibilities