Fraud Client Services Representative - Bilingual Spanish
Core
Resolving multi-product fraud client requests via inbound contact center channels (calls, chats, emails) by identifying needs, recommending solutions, and performing account maintenance.
Role type
Fraud Client Services Representative (Bilingual)
Builds
Fraud resolution outcomes and client experience for Bank of America customers
Domain
Banking / Financial Services / Fraud Management
Deliverable
client delivery
Required skills
Fraud Management, Data Collection and Entry, Issue Management, Problem Solving, Decision Making, Active Listening, Attention to Detail
Preferred skills
Conflict Management, Customer and Client Focus, Adaptability, Critical Thinking, Influence
Technologies
Contact center systems, fraud management systems
Responsibilities
Answer client questions and resolve fraud-related problems; Record interaction data accurately; Escalate items requiring risk review or exception handling; Implement frequent updates and learning materials during calls; Comply with industry regulations and bank procedures.
Seniority
Individual Contributor