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Remote
Core
Deliver exceptional customer service and ensure customer satisfaction for global brands via email, live chat, and social media.
Role type
Customer Support Specialist
Builds
Customer support interactions and brand voice representation
Domain
Cosmetics / Beauty
Deliverable
client delivery
Required skills
Zendesk, live chat management, Bazaarvoice, Amazon Q&A, packaging issue tracking, cosmetics industry knowledge, product knowledge
Preferred skills
Gorgias, Intercom, makeup interest
Responsibilities
Manage emails, live chat, and retailer Q&A; record or track packaging issues; handle customer inquiries across channels; troubleshoot and resolve customer issues
Seniority
Individual Contributor