Claims Consultant, Aware
Core
Manage life insurance claims from start to finish for the Aware fund, providing a seamless experience for customers, advisers, and trustees.
Role type
Claims Consultant (Life Insurance Group)
Builds
Life insurance claim outcomes and customer support
Domain
Insurance / Life Insurance / Claims Management
Deliverable
client delivery
Required skills
Life insurance claims management, TPD claims, IP claims, Workers Compensation claims, Return to Work claims, Allied Health background, Analytical skills, Problem-solving, Time management, Communication, Empathy, Understanding of injuries and illnesses
Preferred skills
Experience in Group policy claims
Technologies
None stated
Responsibilities
Manage a portfolio of TPD and IP claims end-to-end; Assess, analyse, calculate and finalise claims payments; Engage external treating doctors, rehabilitation consultants, and internal specialists; Provide exceptional customer service in accordance with policy and procedures; Participate in case conferences and instruct third-party service providers
Seniority
Individual Contributor