Voice Engineer
Core
Design, implement, support, and optimize enterprise voice and telephony platforms, ensuring resilient and secure communication services.
Role type
Senior IC Voice Engineer
Builds
Enterprise voice and unified communications platforms, SIP trunks, and contact centre solutions
Domain
Telecommunications / VoIP / Contact Centre
Required skills
SIP signalling, VoIP technologies, Session Border Controllers (SBCs), call routing, QoS, TCP/IP, DNS, DHCP, VLANs, firewalls, carrier connectivity, cloud telephony platforms, troubleshooting complex voice issues, root cause analysis, technical documentation
Preferred skills
Microsoft Teams phone (Direct Routing/Operator Connect), contact centre solutions, disaster recovery planning, telephony migrations
Technologies
Five9, SIP, RTP, VoIP, SBCs, Microsoft Teams, TCP/IP, DNS, DHCP, VLANs, QoS, firewalls
Responsibilities
Design, deploy, and maintain enterprise voice and unified communications platforms; Manage SIP trunks, SBCs, call routing, and dial plans; Support cloud telephony and contact centre platforms; Investigate and resolve voice-related incidents and service requests; Diagnose SIP signalling, media flow, and call quality issues; Work with telecommunications providers to resolve carrier issues; Perform root cause analysis and implement preventative measures; Support voice network requirements including QoS, firewalls, and security; Assist with telephony migrations and platform upgrades; Produce reports on service availability and performance metrics; Maintain technical documentation and voice engineering standards.
Seniority
Senior, hands-on IC
