L1 Support Lead
Core
Lead L2/L3 production support for microservices applications, ensuring service reliability, critical incident response, and automation.
Role type
Senior IC L1 Support Lead (Production Support)
Builds
Microservices applications on Kubernetes/OpenShift
Domain
Healthcare technology / Cloud infrastructure
Required skills
Java, Spring Boot, Microservices, Kubernetes, OpenShift, Docker, CI/CD, SQL, Python, Incident Management, Root Cause Analysis, Mentoring
Preferred skills
Healthcare domain knowledge, Azure/GCP, Kafka, AI tools (LLMs)
Technologies
Spring Boot, Kubernetes, OpenShift, Docker, Jenkins, Azure, GCP, ServiceNow, JIRA, Splunk, Grafana, Prometheus, Kafka, MySQL, PostgreSQL, MongoDB
Responsibilities
Lead L2/L3 production support and ensure SLA/OLA adherence; Serve as primary technical escalation point for critical incidents; Conduct root cause analyses and implement permanent fixes; Monitor application health and performance; Manage deployment and troubleshooting on container platforms; Guide and mentor support engineers; Develop automation scripts using Python/PowerShell/AI tools; Participate in on-call rotations and manage incident bridge calls.
Seniority
Senior, hands-on IC with leadership duties