Bilingual ATM Helpdesk Support
On-site
Core
Monitor ATM performance, troubleshoot service issues remotely, and coordinate technicians to restore service for customers.
Role type
Bilingual helpdesk support representative
Builds
ATM service continuity and customer support
Domain
Financial services / ATM operations
Deliverable
client delivery
Required skills
Remote troubleshooting, service ticket management, vendor coordination, bilingual communication (English/Spanish), Microsoft Office proficiency
Preferred skills
Problem-solving, prioritization, independent work
Responsibilities
Monitor ATMs for outages and service issues, troubleshoot equipment problems remotely, create service tickets and dispatch technicians, track issues through resolution, support customers by phone and email, coordinate with service vendors