Lead, Business Management - Fixed Term Contract
Core
Lead, Business Management supporting delivery, governance, and continuous improvement of foundational technology services across PGIM.
Role type
Senior IC business management lead (technology services)
Builds
Foundational technology services, service management processes, and executive reporting
Domain
Financial services / Asset Management / Enterprise IT Operations
Required skills
Technology service delivery, Enterprise IT services, Operational support models, Change management, Incident management, Service governance, Stakeholder coordination, Risk management, M&A integration support, Executive reporting
Preferred skills
Financial services experience, Microsoft 365/Azure, ServiceNow/Jira/Power BI, Security reviews, Agile/ITIL practices
Technologies
Microsoft 365, Azure, SharePoint, ServiceNow, Jira, Power BI, PowerShell
Responsibilities
Support delivery and governance of foundational infrastructure technology services; Partner with service owners and stakeholders to identify risks and improve outcomes; Translate business needs into technology requirements and roadmaps; Coordinate across infrastructure, cloud, security, and application teams; Define and mature service management processes and operating models; Support product ownership activities including backlog management and roadmap development; Coordinate security, risk, audit, and resiliency activities; Support technology integration for mergers and acquisitions; Develop executive-ready reporting and governance documentation; Track service health, operational risks, and benefits realization.
Seniority
Senior, hands-on IC